Privacy

Last Updated: August 1, 2025

1. Introduction

Welcome to 19bits Inc. ("we," "us," or "our"). We are an independent software consultancy specializing in Data Platforms and AI Applications. This Privacy Policy outlines our commitment to protecting the privacy of our clients, their customers, and visitors to our website.

This policy explains how we handle data in two key areas:

  • Client Data: Data we process on behalf of our clients in the course of providing our services.
  • Our Business Data: Information we collect from our website visitors and in the course of our own business operations.

2. Client Data and Our Role as a Data Processor

As a consultancy, we often act as a "data processor" on behalf of our clients, who are the "data controllers." This means we process data according to our clients' instructions and our contractual agreements with them.

  • Data We Process: In building data platforms, optimizing data flows, and developing AI applications, we may process various types of data provided by our clients. This can include business data, customer information, real-time data streams, and other datasets necessary for the project.
  • Our Commitment: Our primary responsibility is to our clients. We will not sell, share, or use any client data for any purpose other than to fulfill our contractual obligations to that client. All data access and processing are strictly for the purpose of providing our agreed-upon services, such as for research, analysis, and generating insights as directed by the client.
  • Confidentiality and Security: All client data is treated as strictly confidential. We implement robust security measures to protect this data from unauthorized access, alteration, or disclosure.

Any individual who wishes to access, correct, or delete their personal data that we may have processed on behalf of a client should direct their query to that client (the data controller).

3. Information We Collect for Our Own Business

When you visit our website https://19bits.com/ or interact with us directly, we may collect the following information:

  • Contact Information: If you contact us through our website or other means, we may collect your name, email address, phone number, and any other information you provide.
  • Technical Information: Like most websites, we may collect standard technical information such as your IP address, browser type, and operating system to help us understand how visitors use our site and to improve our services. We may use cookies for this purpose.

4. How We Use Our Business Data

We use the information we collect for our own business for the following purposes:

  • To Respond to Inquiries: To answer your questions and provide you with information about our services.
  • To Improve Our Website: To analyze how our website is used and to improve its functionality and user experience.
  • For Business Operations: For standard business purposes, such as invoicing, project management, and maintaining our client relationships.

We do not sell or share our business contact lists or website visitor data with third parties for marketing purposes.

5. Data Sharing and Disclosure

We do not share personally identifiable information with third parties, except in the following limited circumstances:

  • With Explicit Consent: We will share information with a third party only with your explicit and informed consent.
  • Service Providers: We may employ third-party companies to facilitate our internal business operations (e.g., cloud hosting for our own website). These providers are contractually obligated to protect your data and are not permitted to use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

6. Data Security

We are committed to protecting the security of all data we handle, whether it is client data or our own business data. We use a range of technical and organizational measures to protect your information from unauthorized access, use, or disclosure.

7. Your Rights and Choices

You have the right to request access to, correction of, or deletion of any personal information we may hold about you for our own business purposes. To make such a request, please contact us using the information below. For data processed on behalf of our clients, please contact the respective client directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us chat@19bits.com